Social Media Ninja

Posts Tagged ‘Business’

Irish Social Media Awards

Monday, April 25th, 2011

Nominations are open for the 1st Irish Social Media Awards. There are also full details on how to submit a nomination for the awards and what information you need to supply.

The awards ceremony will be held May 26th 2011 in Dublin’s Mansion House, which is a great venue.

Heinz Launch Commerce Via Facebook But Get Security Wrong

Monday, March 7th, 2011

Heinz have launched a special offer via their Facebook page that allows “fans” to buy a “limited edition” ketchup.

Heinz limited edition ketchup

Heinz limited edition ketchup

Unfortunately it’s pretty clear that the people behind the integration don’t really understand security or privacy.

In order to order the ketchup you need to fill out this form:

ketchup-order-form

Now why do they need ALL that information to send you a bottle of a ketchup? A delivery address is obviously going to be needed, but why would you need my date of birth?

Sorry, but that’s really intrusive.. too intrusive really

Of course to get to that page you really have to trust Heinz .. because whoever setup the “social commerce” doesn’t know a lot about secure certificates or ecommerce judging by this:

Heinz SSL error

Heinz SSL error

I’m sorry, but unless you can actually get the ecommerce basics like SSL certs right then all this talk about “social commerce” being the next big thing are just more fluff

And if a company the size of Heinz can’t get it right I doubt smaller ones will ..

 

 

 

Facebook Getting Serious With Places

Monday, January 31st, 2011

It looks like Facebook is getting set to make a serious play in location based services in Europe.

According to an article in today’s Guardian the social networking behemoth is about to launch of “Deals” which would give users benefits and discounts at local retailers.

The company has announced partnership deals with several “heavy hitters” including Starbucks and Debenhams:

Through deals with partners announced today, the first 30,000 Facebook users to check in at Starbucks stores in the UK can claim a free coffee, the first 1,000 to check in at Debenhams will receive a free mascara and makeover and the first four to upgrade their contracts and check in at O2 stores will win a free Xbox or Playstation.

Twitter Usage Tip – Check Your Spelling

Sunday, January 23rd, 2011

When you’re setting up your Twitter profile you have the option to provide information about yourself (or your company / product / service).

If you want to be taken seriously by other users make sure that you haven’t made any basic spelling mistakes!

So, for example, if you are trying to promote yourself as an expert in “development” don’t spell it as “devleopment”.

(We all know that people will make spelling mistakes and typos when “tweeting”, but that’s a different issue entirely!)

Twitter Gets New CEO

Monday, October 4th, 2010

Twitter has a new CEO.

You can read more about it over on TheNextWeb

Be Careful Mixing Business With Pleasure

Sunday, September 12th, 2010

For a lot of people a business is known for its staff.

In the case of very small companies the staff are the company.

So if you are in business and you are using Twitter / Facebook bear that in mind. If your “personal” account is going to be associated, even indirectly, with your business account just take a moment to reflect before you post.

Reflecting does not equate with modifying or changing your personality. Personality is important.

It just means that you should think a bit before you tweet. Once you’ve posted it there is no going back.

How Big Companies Handle Twitter

Saturday, September 11th, 2010

A lot of very big companies use Twitter.

There’s an interesting article over on Social Media Today exploring how 5 such companies do it.

Using Social Media – Some Experiences

Sunday, August 29th, 2010

I posted at length over on the Blacknight Blog about some of our experiences with using social media in a business.

Any feedback would be appreciated (preferably over there!)

Fantasy Animals, Pets and Pretzels More Popular Than Businesses

Sunday, February 14th, 2010

If you frequent the “twittersphere” or Facebook you’ll often come across businesses and their staff trying to market their products and services to you.

There’s nothing wrong with that. Of course, how they actually do it is another matter entirely …

But how successful are most of their attempts to “tap in” to “social media” and “maximise” their “potential”?

You’d have to wonder at times, especially when you look at how few “fans” or “followers” some of them actually have.

Fantasy animals, however, manage to get a reasonably respectable following..

Common Unicorn, for example, has over 1400 followers on Twitter and is listed 50 times:

Twitter's "Common" Unicorn

Twitter Unicorn

The unicorn is eclipsed by a Squirrel, however, who has managed to attract over 13.5k followers – being listed 660 times!

Twitter Squirrel

Twitter Squirrel

What about Facebook?

Facebook seems to be a great place to find oddly named “groups” for just about every possible “idea” under the sun, but a Danish pineapple has managed to get over 167k fans! Not to be outdone, Germany has a pretzel with over 379k !

And we shouldn’t forget that even cats, dogs and other pets are also finding a following on Facebook…

Why do I bring this up?

Well to start with it amused me, but also it puts things into perspective. A lot of people seem to be making a lot of money from businesses that want to “tap into” social media as part of their marketing. While there is nothing exactly “wrong” with that you’d have to wonder what kind of metrics they are using to sell their services to their clientele.

If a fruit or a pretzel can get  huge following on Facebook without it actually selling anything to anyone, how well can a “normal” business expect to do?

What is a measurement of their “success”?

The reality is that there probably isn’t a simple way to “measure” success. There are a lot of different factors that come into play.

But I digress..

Maybe the real “takeaway” from these rather silly examples is that they all share one thing in common – fun. They’re all frivolous fun. People use and interact with social media sites in their spare time, as well as during office hours. If you look at the kind of links people share, the pictures they post etc., you quickly realise that they don’t go to “social media” to buy or to be “sold to” or “marketed to”.

If you can instill some level of “fun” into your “presence” maybe you’ll find that you are actually more successful, though getting the balance right might not be that as easy for a business as it is for a fantasy animal.

Spontaneous Success Cannot Be Created

Sunday, November 29th, 2009

It may seem obvious, but you cannot force something to be spontaneous.
Spontaneous is that – spontaneous. It cannot be contrived or manipulated.
If you don’t believe me check the definition in any good dictionary.

Can you trust this man?

Can you trust this man?

Why is it that some “experts” believe that they can “cod” people (their clients and the media) into believing that they can manufacture spontaneity?

The most obvious example is any one of the multitude of “social media agencies” that have sprung up in the last year or so. While there is a need to help people engage more effectively online, making crazy promises cannot end well. Someone will get hurt.

A “viral” marketing campaign cannot be invented.

You can try to do something that will capture people’s imagination and interest. If you do it well and you are lucky, then maybe, just maybe, you will reach the “Holy Grail” and it will go “viral”
But you cannot guarantee that people will be interested enough for that to happen.

Everyone wants their product or success to become a massive success. We’d all love to become overnight successes, make our fortunes and be able to relax on a tropical island, wouldn’t we?

UPDATE: An interesting related post worth reading

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