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Social Media Expert
  • How NOT To Deal With Negative Feedback On Twitter

    Image via CrunchBase One of the exciting and often scary aspects of Twitter and other social media networks is that your customer service interactions are completely laid bare. You can’t hide behind closed doors. Nothing is sacred. Earlier today Jason Roe tweeted about how bad his coffee tasted. It was a statement of opinion. It…

  • Twitter Usage Tip – Check Your Spelling

    When you’re setting up your Twitter profile you have the option to provide information about yourself (or your company / product / service). If you want to be taken seriously by other users make sure that you haven’t made any basic spelling mistakes! So, for example, if you are trying to promote yourself as an…

  • Some Social Media Icons

    If you’re looking for some social media themed images and icons there’s an excellent variety of them over here. Some are “free” for non-commercial use, while others are released under a Creative Commons license. Just check the license before you use them – though most of them seem to be pretty liberal. Enjoy! Related articles…