Which Twitter Client Do You Use?

If you use Twitter, Facebook and LinkedIn on a regular basis then you probably don’t rely solely on the “standard” web interface. You’re more likely to be using some kind of desktop (or mobile) client.

Personally I’ve been a big fan of Tweetdeck, but the last few days it has become more unstable than usual and has become practically impossible to use.

I asked a few people what they’d recommend and got some interesting replies.

Here are a few of them:

Hootsuite

Twitter (official)

Twitterific

Seesmic (desktop and web)

Echofon

Chromedeck

 

So what do you use? And, more importantly, why?

Heinz Launch Commerce Via Facebook But Get Security Wrong

Heinz have launched a special offer via their Facebook page that allows “fans” to buy a “limited edition” ketchup.

Heinz limited edition ketchup

Heinz limited edition ketchup

Unfortunately it’s pretty clear that the people behind the integration don’t really understand security or privacy.

In order to order the ketchup you need to fill out this form:

ketchup-order-form

Now why do they need ALL that information to send you a bottle of a ketchup? A delivery address is obviously going to be needed, but why would you need my date of birth?

Sorry, but that’s really intrusive.. too intrusive really

Of course to get to that page you really have to trust Heinz .. because whoever setup the “social commerce” doesn’t know a lot about secure certificates or ecommerce judging by this:

Heinz SSL error

Heinz SSL error

I’m sorry, but unless you can actually get the ecommerce basics like SSL certs right then all this talk about “social commerce” being the next big thing are just more fluff

And if a company the size of Heinz can’t get it right I doubt smaller ones will ..

 

 

 

Fine Gael Take Social Media To New Lows

I’ve no idea who is “managing” Fine Gael’s web “stuff” during the 2011 Irish general election, but you would really have to ask yourself what they were thinking.

Firstly we had the introduction of new word into the Irish political lexicon – twolicy. Yes – they managed to combine “twitter” and “policy” and came up with this wonderful new term.

What is the “twolicy” all about?

Basically they’re asking all their supporters to follow the Fine Gael candidates and to tweet about them.. They’ve even supplied hashtags and all! Aren’t they um … Oh never mind.

This image kind of sums it up:

Fine Gaels Twolicy image

Ireland 2.0?

Now they seem to have taken things to a new low with their Valentine’s ploy.

Fine Gael's Cringe Inducing Valentine's card

Fine Gael's Cringe Inducing Valentine's card

I’m not sure if they’re even taking themselves seriously at this stage.

Cringe.

How NOT To Deal With Negative Feedback On Twitter

Image representing Twitter as depicted in Crun...
Image via CrunchBase

One of the exciting and often scary aspects of Twitter and other social media networks is that your customer service interactions are completely laid bare. You can’t hide behind closed doors. Nothing is sacred.

Earlier today Jason Roe tweeted about how bad his coffee tasted.

It was a statement of opinion. It doesn’t mean that there is anything necessarily wrong with a product or a brand, but that a particular customer (Jason), had a bad experience.

No matter what you do some of your customers will not be happy. In some cases it will be your fault – you’ll screw up. In other cases it won’t be your fault.

It doesn’t matter. It will happen regardless.

So how did this exchange go down and why am I even bothering to write about it?

Have a look at the response from the coffee vendor (screenshot from Tweetdeck as the original tweet was deleted much later)

How not to deal with customer feedback

How not to deal with customer feedback

Here’s the plain text version of the exchange:

Tasted my coffee bean from badger and dodo this morning. They were over roasted! burnt to shit, crumbled when pressure applied. Smelt crap.

And their reply:

@jasonroe nasty & vindictive of you! We have a complaints & refund proceedure you can follow. 40 cafes using same coffee have no complaints!

What makes it all the more amusing (and disturbing) is that the company not only handled this particular incident badly, but also managed to lose an advocate in the process:

@BadgerAndDodo the gas thing is .. I was one of your advocates until 19:04. Well done!

The company in question have since deleted the offending tweet, but they haven’t (as of now) offered any form of apology to Jason (or anyone else)

Now, was Jason being reasonable?

Did the company completely overreact?

I’d say yes to both of those questions.

How about you?

UPDATE: Jason has posted his own version of events as well as an email that the coffee company sent him.

Twitter Usage Tip – Check Your Spelling

When you’re setting up your Twitter profile you have the option to provide information about yourself (or your company / product / service).

If you want to be taken seriously by other users make sure that you haven’t made any basic spelling mistakes!

So, for example, if you are trying to promote yourself as an expert in “development” don’t spell it as “devleopment”.

(We all know that people will make spelling mistakes and typos when “tweeting”, but that’s a different issue entirely!)

Some Social Media Icons

If you’re looking for some social media themed images and icons there’s an excellent variety of them over here.

Some are “free” for non-commercial use, while others are released under a Creative Commons license.

Just check the license before you use them – though most of them seem to be pretty liberal.

Enjoy!

Twitter Awards The Shorty Awards Return

shorty-awards-logo

Shorty awards

The 3rd annual Shorty Awards have opened for nominations in the last couple of days.

In their own words:

The Shorty Awards honor the best people and organizations on Twitter and social media. Nominations may be made through Twitter and this website, culminating in an awards ceremony that recognizes the winners in dozens of official categories, as well as thousands of crowd-sourced categories. For the first time, the Shorty Awards will also honor the industry’s best agencies and social media professionals.

Facebook Goes Down – Millions Scream

Last night Facebook suffered an outage.

It wasn’t a particularly long outage, but due to the site’s sheer size the impact of the outage was felt globally.

Millions of people were forced to talk to their spouses, girlfriends, co-workers and neighbours face to face (in real life).

Oh no!