Maybe I’m just old and grumpy, but I really don’t see why I would want to “friend” a business on Facebook:
I’m quite happy to “follow” or “connect with” or something else – I just think that “friend” (as a concept) is just not the right one for me.
If you use Twitter, Facebook and LinkedIn on a regular basis then you probably don’t rely solely on the “standard” web interface. You’re more likely to be using some kind of desktop (or mobile) client.
Personally I’ve been a big fan of Tweetdeck, but the last few days it has become more unstable than usual and has become practically impossible to use.
I asked a few people what they’d recommend and got some interesting replies.
Here are a few of them:
Seesmic (desktop and web)
So what do you use? And, more importantly, why?
Nominations are open for the 1st Irish Social Media Awards. There are also full details on how to submit a nomination for the awards and what information you need to supply.
The awards ceremony will be held May 26th 2011 in Dublin’s Mansion House, which is a great venue.
Heinz have launched a special offer via their Facebook page that allows “fans” to buy a “limited edition” ketchup.
Unfortunately it’s pretty clear that the people behind the integration don’t really understand security or privacy.
In order to order the ketchup you need to fill out this form:
Now why do they need ALL that information to send you a bottle of a ketchup? A delivery address is obviously going to be needed, but why would you need my date of birth?
Sorry, but that’s really intrusive.. too intrusive really
Of course to get to that page you really have to trust Heinz .. because whoever setup the “social commerce” doesn’t know a lot about secure certificates or ecommerce judging by this:
I’m sorry, but unless you can actually get the ecommerce basics like SSL certs right then all this talk about “social commerce” being the next big thing are just more fluff
And if a company the size of Heinz can’t get it right I doubt smaller ones will ..
I’ve no idea who is “managing” Fine Gael’s web “stuff” during the 2011 Irish general election, but you would really have to ask yourself what they were thinking.
Firstly we had the introduction of new word into the Irish political lexicon – twolicy. Yes – they managed to combine “twitter” and “policy” and came up with this wonderful new term.
What is the “twolicy” all about?
Basically they’re asking all their supporters to follow the Fine Gael candidates and to tweet about them.. They’ve even supplied hashtags and all! Aren’t they um … Oh never mind.
This image kind of sums it up:
Now they seem to have taken things to a new low with their Valentine’s ploy.
I’m not sure if they’re even taking themselves seriously at this stage.
One of the exciting and often scary aspects of Twitter and other social media networks is that your customer service interactions are completely laid bare. You can’t hide behind closed doors. Nothing is sacred.
It was a statement of opinion. It doesn’t mean that there is anything necessarily wrong with a product or a brand, but that a particular customer (Jason), had a bad experience.
No matter what you do some of your customers will not be happy. In some cases it will be your fault – you’ll screw up. In other cases it won’t be your fault.
It doesn’t matter. It will happen regardless.
So how did this exchange go down and why am I even bothering to write about it?
Here’s the plain text version of the exchange:
Tasted my coffee bean from badger and dodo this morning. They were over roasted! burnt to shit, crumbled when pressure applied. Smelt crap.
And their reply:
@jasonroe nasty & vindictive of you! We have a complaints & refund proceedure you can follow. 40 cafes using same coffee have no complaints!
What makes it all the more amusing (and disturbing) is that the company not only handled this particular incident badly, but also managed to lose an advocate in the process:
@BadgerAndDodo the gas thing is .. I was one of your advocates until 19:04. Well done!
The company in question have since deleted the offending tweet, but they haven’t (as of now) offered any form of apology to Jason (or anyone else)
Now, was Jason being reasonable?
Did the company completely overreact?
I’d say yes to both of those questions.
How about you?
UPDATE: Jason has posted his own version of events as well as an email that the coffee company sent him.
When you’re setting up your Twitter profile you have the option to provide information about yourself (or your company / product / service).
If you want to be taken seriously by other users make sure that you haven’t made any basic spelling mistakes!
So, for example, if you are trying to promote yourself as an expert in “development” don’t spell it as “devleopment”.
(We all know that people will make spelling mistakes and typos when “tweeting”, but that’s a different issue entirely!)
If you’re looking for some social media themed images and icons there’s an excellent variety of them over here.
Some are “free” for non-commercial use, while others are released under a Creative Commons license.
Just check the license before you use them – though most of them seem to be pretty liberal.
- 43 Free Social Media Icon Sets (gabrielcatalano.com)
- 50 Killer Free Social Media Icon Sets (hubspot.com)
- 75 Most Creative Free Social Media Icon Sets (gabrielcatalano.com)
- Massive Social Media Icon Collection (slodive.com)
- The Best Icon Sets for Portfolio Sites – DesignM.ag Web Design Blog (designm.ag)
- Webcons: Free Icons Set for Web Designers (crenk.com)
- Best Social Media Icon Set for Developers (crenk.com)
- 20 Free Social Media Icon Sets For a More Shareable Website (mashable.com)
The 3rd annual Shorty Awards have opened for nominations in the last couple of days.
In their own words:
The Shorty Awards honor the best people and organizations on Twitter and social media. Nominations may be made through Twitter and this website, culminating in an awards ceremony that recognizes the winners in dozens of official categories, as well as thousands of crowd-sourced categories. For the first time, the Shorty Awards will also honor the industry’s best agencies and social media professionals.
Last night Facebook suffered an outage.
It wasn’t a particularly long outage, but due to the site’s sheer size the impact of the outage was felt globally.
Millions of people were forced to talk to their spouses, girlfriends, co-workers and neighbours face to face (in real life).